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Returns & Refunds for Remote purchases

Product returns are made if the following conditions apply:

    The purchase must have been made within Greece.
    Presentation of purchase receipt (receipt, purchase invoice)
    The products must be in their original packaging (box, jelly, labels, etc.).
    The products must be in perfect condition and the product has not been used.
    There must have been prior consultation with our store.
    It should not be more than 14 days since the purchase of the goods.
    No refunds will be made on items purchased on special offer.
    Return costs are borne by you.
    The following products are not returned: Underwear, swimwear - bottom, socks.

Refunds for remote purchases:

    The consumer has a period of fourteen calendar days to retire, if he has made purchases remotely, without stating the reasons and with the sole charge of the cost of returning the product. The supplier, for his part, must refund the amount including shipping costs - but not the charge for cash on delivery.
    Before making any return of the product, make sure that 14 calendar days have not elapsed from the date of receipt of the product.
    The consumer is responsible for any reduction in the value of the product only if he misused it.
    Once we receive the product and your return is approved, the refund process can be completed within 14 days from the date we receive the returned products. If the payment was made by you via Pay Pal or by Credit Card then the refund will be made accordingly. If you have paid by cash on delivery, please fill in your account details in the appropriate fields so that your bank account can be can be credited .

Defective products:

    In addition to the above rights, the buyer, in case of a product that has a defect or lack of agreed quality, has all the rights from the existing provisions and laws regarding the contract of sale and protection of the consumer.

Changes:

    You can make a change of products if you visit our physical store or send them at our own expense and you are only charged for the shipment provided that you use the ELTA Courier transport company. In case of shipment with another courier company, the costs are borne by you.

How to send products to our company when the charge is borne by us:

    From Greece: Call ELTA Courier at 11120 (from landline with land charge) and send the parcel to the following address with recipient charge. (In case of shipment with another courier company, the costs are borne by you). Shipping to: SIDERIS EMMANOUIL, recipient code 219399 & for large volumes over 15 kg³ 219399-00-01, Ifigenia 36a, Zip Code. 14122, Heraklion, Attica, Telephone: 210 2202196